July, 2008

POS ONE SYSTEM NEEDS FINE TUNING

This system is called Point of Sale and is an involved computer matrix program that provides daily information to Management based upon your operation of the POS One retail machines. It analyzes all of your transactions on a continuous basis and determines from a pre-set time value system how long each window service transaction should take versus how long you are logged onto the machine. Each possible transaction a Window Clerk can perform has been given a set amount of time (an index) and you get credit for each transaction - you earn time on the Window. This earned time is then compared with your actual time on the Window and the difference is counted against you. Each day management gets reports from all of the POS One machines and can review how much time each Clerk has earned versus how much time each Clerk actually used. The reports are also compared against the clock codes you are on. Obviously any computer program is dependent upon the factors (in this case the preset time it takes for each transaction) put into it and also those factors not put into it.

We feel the POS One system is skewed against the Clerks and our National Union is looking into this. Until any investigation is done and any grievances are settled, all Clerks who work the Window face this program. The best way to deal with the situation is to make sure you are on the correct time clock code for each and any activity you do, and that you are logged onto the POS One ONLY if actually performing window service transactions. This requires logging on and off repeatedly at times, but the inconvenience of logging on is minor when considered against the fact that your job will be impacted if you don't do this.

Another factor on the POS One program is the quantity button. If you sell 10 books of stamps and hit one sale and quantity of 10 - you get credit for selling only one book of stamps. This is true with all transactions in the POS One program including passports. The way the program is set up - the quantity button is your enemy because it robs you of earned time when you have multiple sale situations. The POS One program has been examined and reviewed by management and they claim that nationally there are 10,000 more Window Clerks than are necessary - according to the POS One system. The Union feels that this claim is based on the fact that Window Clerks do not know how the program works and thus are not vigilant in how to operate and use this program. Until any resolution is achieved, all Window Clerks need to be very vigilant and always be on the correct time clock code and log off the POS One if not conducting actual Window transactions. This means when a Clerk goes to break, lunch, or perform duties away from the Window, they should always log off. Yes, it is inconvenient at times, but the POS One is always calculating your earned time against your actual time - so be sure to be accurate with your actual time.

Source - 101 Facts, Scranton, PA