Vice President's Report, September 2010

by Carol Ann Santosusso

As I sit here trying to figure out what to write for an article in our newsletter, I can't help but wonder why are we still doing grievances on the Mystery Shop/Retail Observations/Employee Observations. Members call and complain, "I'm being disciplined for a bad shop." When you ask, "Why?" "What happened?" the answer is usually "The line was too long," "The Postmaster doesn't like me," etc. Well, fellow Retail Sales Associates, it is our job to ask every question every time. If the line goes out the door and people leave, this is not the clerk's fault or concern. We are only responsible for the retail part of the shop. It has become a practice in our district that if there is a bad shop, the Postmaster will call another Postmaster to do an observation so they can discipline and claim it was an "observation" and not a shop. Management who tells us over and over again that the clerk said they (clerks) can do what they want is just as bad. By disciplining because of a bad shop/observation, management is no better than our clerks. They are doing what they want even though we have a signed agreement and grievances saying you can't. I am asking all Retail Sales Associates to not be like management. Please ask the questions and let's do our job the best we can. If customers complain about the long lines do what I do. Tell them "We don't make the schedules, our supervisors do." "Would you like to speak to one?" If you are in doubt about any one of the questions or what you should be doing, please send me an e-mail or call me in Broomall at (610) 356-7152 from 4 AM to 12:30 PM or leave a message at the union office at (610) 544-6415. You can also attend your monthly union meeting for questions and to see how others are handling the same problems. All of our officers would like to meet the people we work for day in and day out.

In union solidarity,

Carol Ann Santosusso
Vice President